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Kore.ai, a leader in enterprise conversational and generative AI platform technology, today announced the appointment of Richard Oldham as Head of Pre-Sales and Technology for Australia and New Zealand further advancing the company’s presence in the region.

Based in Sydney, Oldham will be responsible for supporting business growth by providing pre-sales customer technical support and working closely with channel partners to realize the value from customer deployment of Kore.ai optimal conversational experiences.

Richard Oldham, Head of Pre-Sales and Technology ANZ, Kore.ai

At the same time, he will work with Kore.ai’s global technical teams to facilitate skill sharing and training, and co-ordinate projects that span the region and support the company’s program for a unified global technical support strategy.

Oldham has more than two decades of IT industry experience during which time he has developed and supported a broad portfolio of technology solutions to directly address business outcomes. During this time he has worked in organisations ranging from small start-ups to multi-national companies.

Oldham was previously Senior Solutions Consultant at Huawei Technologies where he drove cross-portfolio solution selling through expert consultative support on Huawei's full portfolio of enterprise products and services.

Prior, he also worked for Cisco Systems for more than 15 years in several senior software and engineering roles before being appointed Solutions Practice Architect where he was responsible for working with local, regional and global teams to orchestrate the delivery of repeatable and scalable business offerings across engineering, marketing, sales, services and partners teams.

“We are thrilled that Richard has joined Kore.ai at this time and look forward to the addition of his skills to support customer technical requirements and best practice industry consultation that will in turn accelerate our ability to scale and continuously deliver customer value,” said Sreeni Unnamatla, Executive Vice President, Kore.ai.

Richard Oldham added, “I’m extremely honoured and excited to be joining Kore.ai at a pivotal moment in the company’s history as it continues to achieve rapid growth globally as well as has an increased focus on the ANZ market. I look forward to working with our current and future customers and partners to allow them to leverage the market leading capabilities of the Kore.ai platform combining Conversational AI and Generative AI to drive business efficiencies and improved customer, employee and contact centre agent experiences.”

Earlier this year, Kore.ai announced it was named a “Leader” in The Forrester Wave™: Conversational AI for Customer Service, Q2 2024. Kore.ai was evaluated alongside 13 other conversational AI providers, and ranked as a Leader with the highest score in the “Current Offering” category. Providers were evaluated against 23 criteria. Kore.ai received the top-scores possible in the Vision, Roadmap and Partner Ecosystem criteria (in the “Strategy” category) as well as in the Language Models and Generative AI support, Orchestration of AI Assets, Omnichannel, Digital User Experience, Voice Support, Answer Management, Business Insights and Trust, Security and Privacy criteria (in the “Current Offering” category).

About Kore.ai

Kore.ai is a leading provider of advanced AI with a decade of experience in helping enterprises realize business value through the safe and responsible use of AI. The company’s innovative platform, no-code tools and solutions are used to deliver end-to-end customer and employee experiences from automated to human assisted and to build generative AI enabled applications. Kore.ai takes an open approach allowing companies to choose the LLMs and infrastructure that best meet their business needs. Trusted by over 200 partners and 400 Fortune 2000 companies, Kore.ai helps them navigate their AI strategies. The company has a strong patent portfolio in the AI space and has been recognised as a leader and an innovator by top analysts. Headquartered in Orlando Kore.ai has a network of offices to support customers including in India, the UK, Middle East, Japan, South Korea, and Europe. Visit Kore.ai to learn more.