Press Releases

Peak Insight, an award-winning provider of Cisco Customer Experience, Hybrid Work, and Secure Networking solutions, has announced that it has been named the Telstra Cisco Partner of the Year for 2024, marking its second consecutive win in two years. The company was also recognised as a finalist for the Peter Carr Telstra Customer Excellence Award.

Announced at a gala dinner in Sydney last week, the award highlights Peak Insight’s ongoing commitment to driving excellence in Customer Experience, Hybrid Work, and Secure Networking with Cisco and Telstra.

“We are thrilled that our approach to maximising the business value of customer investments in Cisco, combined with our unwavering focus on delivering exceptional customer outcomes, has again been recognised with the 2024 Telstra Cisco Partner of the Year Award,” said Sam Deckert, Founder of Peak Insight. “As a Telstra partner for over six years, our shared purpose, values, and expertise with both Cisco and Telstra have driven significant mutual growth and strong momentum leading into 2025.”

Peter Carr Telstra Customer Excellence Award

 

Investing in Growth and Innovation

Based in Melbourne, Peak Insight has built a reputation as a leader in Customer Experience, Hybrid Work, and Secure Networking. The company continues to differentiate itself as a Telstra partner by solving complex challenges and developing proprietary solutions that add unique value.

Over the past year, Peak Insight has:

• Developed proprietary software add-ons for Cisco Webex Calling and Webex Contact Center that offer differentiated solutions to Telstra customers.
• Sponsored and attended global Cisco events, including WebexOne (2023 and 2024) in the US, to raise its profile and access a global market for its software solutions.

Expanding Leadership and Global Recognition

Peak Insight’s achievements go beyond awards, with invitations to prestigious Cisco events and global recognition. The company recently participated in the FY24 Cisco Winners event forum in Portugal and contributed to the Cisco APJC Contact Centre Partner Advisory Board in FY24 and FY25.

Peak Insight was also recognised as winners of the Cisco and Dicker Data NBA All-Star competition FY24, underscoring growth and performance within the Cisco ecosystem. The company also attended and promoted its capabilities at the US-based Cisco Partner Summit in 2023 and 2024, showcasing its strong collaboration with Telstra and Cisco.

Peak Insight is also investing in growth, having recently appointed Stefano Pesic as CEO and Steve Kruize as General Manager of Sales to drive strategic expansion across new geographies and enhance its portfolio of Cisco offerings.

“Our success comes down to our amazing team at Peak, and strong relationships with Cisco and Telstra,” added Deckert. “Together, we’ve fostered a culture of collaboration that drives meaningful outcomes for our customers. This award is a testament to the efforts of this extended team, and we look forward to delivering even greater value in 2025.”

Louise Gallivan, Channel Partner Manager at Telstra, remarked: “A massive congratulations to Sam Deckert and the team at Peak Insight for achieving back-to-back Telstra Cisco Partner of the Year awards. This well-deserved recognition reflects their gold-standard approach, dedication, and commitment to excellence in delivering outstanding results for our customers. We’re excited about the year ahead and the opportunities to achieve even more together.”

Rodney Hamill, Managing Director - Partner and Routes to Market Sales ANZ at Cisco, shared his congratulations adding, “I am thrilled to see Peak Insight recognised as the Telstra Cisco Partner of the Year! Their commitment to delivering exceptional collaboration solutions using Cisco Webex has truly transformed customer experiences. This award underscores the power of partnerships, showcasing how Peak Insight and Telstra together can drive innovation and achieve remarkable outcomes for businesses. Congratulations to the entire Peak Insight team for this well-deserved recognition.”

About Peak Insight

Since its founding in 2014, Peak Insight has remained Cisco-focused, becoming a Telstra partner in 2018. The company enables organisations to better engage with their customers and employees through Customer Experience, Hybrid Work, and Secure Networking solutions.

Peak Insight is known for its ability to solve complex challenges, maximise the value of technology investments, and deliver exceptional customer outcomes. As the Telstra Cisco Partner of the Year, Peak Insight is committed to scaling its success and continuing to drive innovation for its customers and partners.

Learn more at https://www.peakinsight.com.au.

For further information, please contact:

Email: hello@peakinsight.com.au

Phone: 1300 026 033

Peak Insight and the Peak Insight logo are registered trademarks of Peak Insight Pty Ltd.