Press Releases

ProHance, a new-age workplace analytics and operations enablement platform, today released the results of its latest Global Productivity Benchmarking Report.

Drawing on data from more than 280,000 users across 65 organisations worldwide, the report provides an in-depth analysis of productivity metrics across various industries and organisational sizes. It examines key productivity metrics such as logged hours, productive time, and time spent on core work applications.

The benchmarking report highlights trends and performance metrics across ten industry sectors, including information technology and IT enablement services, banking and financial services, healthcare, BPO/BPM, and logistics.

IT productivity declining

Interestingly, when data from non-technology organisations is compared with data from IT sector-firms, there is a notable difference in overall rates of productivity. The non-tech sector recorded a six per cent increase in productive time during the past three quarters. Over the same period, productivity declined by four per cent in the tech sector.

“These results are cause for concern and demonstrate there may be a need for intervention within some organisations,” said Brendan Maree, Vice President and Country Manager for Australia and New Zealand, ProHance. “The benchmarking report empowers businesses to make informed decisions, set realistic goals, and implement best practices to drive success in today’s competitive environment.”

Sector comparison

The report also reveals that sectors such as Revenue Cycle Management (RCM), Healthcare, Publishing, Staffing, and BPO/BPM are consistently meeting target productive hours. Meanwhile, the Banking Financial Services and Insurance (BFSI), IT, and Logistics sectors show potential for further productivity enhancement.

Looking at overall productive time trends, expectations for logged and productive hours are falling slightly short of targets. Indeed, the only sector that met its productivity time benchmark in Q2 2024 was the legal sector. IT, Logistics and Merchandising fell well short of the target of 7.5 hours per workday.

Organisational size

When it comes to organisations of different sizes, the report those in the ‘large’ category (More than 5000 users) recorded an improvement in productivity in Q2 of 2024, as did organisations the ‘small’ category (Fewer than 1000 users). Those in the ‘medium’ category (Between 1000 and 5000 users) recorded a slight decline in the same period.

“The report shows there is opportunity for many organisations to improve rates of productivity in the months ahead,” said Maree. “ProHance is committed to providing organisations with the tools and insights they need to achieve optimal workforce productivity.”

For detailed insights, the full report is available at https://hubs.li/Q02LTdvn0

Brendan Maree, Vice President and Country Manager for Australia and New Zealand, ProHance

About ProHance:

Empower your organisation with ProHance’s comprehensive suite of tools and capabilities, designed to elevate productivity, enforce compliance, streamline costs, amplify customer satisfaction, fuel data-driven strategies, and seamlessly adapt to dynamic business landscapes. Currently used by over 370,000 users in 25 countries, harnessing ProHance propels your organisation towards unparalleled strategic success, effortlessly achieving key organisational objectives. For more information, visit www.prohance.net.